Terms and Conditions of Use

These Terms and Conditions govern the relationship between Touchway and its clients regarding the use of its RFID-based active and passive tracking solutions. By using the equipment and technology provided by Touchway, you agree to the terms described below. If you have any questions, please contact us at dpo@touchway.com.br.

1. Definitions

• Tracking Equipment: Devices provided by Touchway that enable active or passive tracking of assets, whether mobile or fixed.
• Touchway Technology: The set of software, systems, and infrastructure that enable tracking, monitoring, and asset management.
• Contracting Party: The company or legal entity that acquires the services and uses Touchway equipment to track their own assets.

2. Intellectual Property and Equipment

• Ownership of Tracking Equipment: Tracking equipment acquired by the contracting party becomes their property after acquisition, except in rental cases.
• Ownership of Touchway Technology: The technological infrastructure, software, algorithms, and systems used in tracking belong exclusively to Touchway. The contracting party receives a limited, non-exclusive, and non-transferable license, linked to the service agreement.

3. Use of Equipment and Services

• Active and Passive Tracking: Touchway offers technology for real-time tracking (active) or through radio frequency identification (passive), according to contracted needs.
• Responsibility for Use: The contracting party is responsible for:
  • Ensuring proper use of tracking equipment on their assets
  • Informing Touchway of any damage, failures, or maintenance needs

4. Limitations and Warranties

Touchway is not responsible for failures resulting from:

• Improper use of equipment by the contracting party
• Signal interference or adverse environmental conditions that prevent normal device operation
• Force majeure events such as natural disasters or connectivity interruptions

5. Payments and Fees

• Contract Model: Tracking service is provided through monthly or annual contracts, as negotiated.
• Equipment Maintenance: Costs related to maintenance, replacement, or technological updates will be treated according to the individual contract terms with each client.
• Default: In case of default, Touchway reserves the right to suspend services until payment is regularized.

6. Privacy and Data Protection

• All data collected by Touchway equipment and systems is processed according to our Privacy Policy.
• Touchway does not share tracking or asset data with third parties without express authorization from the contracting party, except when required by law.

7. Termination and Cancellation

• The contracting party may request contract termination at any time, respecting the notice period terms defined in the contract.
• In case of cancellation, Touchway technology will be deactivated, and equipment will remain in possession of the contracting party, unless otherwise agreed.

8. Changes to Terms

Touchway may update these Terms and Conditions periodically. Any changes will be communicated to clients in advance.