Question 1

What is Touchway?

Accepted Answer

Touchway is an AI-powered airport ground operations platform that provides real-time tracking, smart dispatch, runway safety, and operational intelligence for airports, airlines, and ground handlers.

Question 2

Who can benefit from Touchway?

Accepted Answer

Touchway is designed for airports, airlines, ground handling companies, and ground service equipment (GSE) providers who want to improve operational efficiency, safety, and visibility across their ground operations.

Question 3

What makes Touchway different from other solutions?

Accepted Answer

Touchway combines advanced GPS/CAN bus telemetry, video surveillance, AI-powered analytics, and smart dispatch in a single unified platform. Our solution is specifically designed for aviation ground operations with features like runway incursion prevention and flight schedule integration.

Question 4

What types of vehicles and equipment can Touchway track?

Accepted Answer

Touchway can track all types of ground support equipment including tugs, belt loaders, baggage carts, fuel trucks, catering vehicles, pushback tractors, aircraft stairs, ground power units, and any other airport ground vehicles or assets.

Question 5

How does the runway incursion prevention system work?

Accepted Answer

Our system uses geofencing technology combined with real-time flight schedules to create dynamic safety zones. When a vehicle enters a restricted area or runway zone during active operations, the system immediately sends alerts to operators and supervisors to prevent potential incidents.

Question 6

Can Touchway integrate with our existing systems?

Accepted Answer

Yes, Touchway offers robust API integrations with flight information systems (FIS), airport operations databases (AODB), maintenance management systems, and other third-party platforms commonly used in aviation operations.

Question 7

What kind of analytics and reports does Touchway provide?

Accepted Answer

Touchway provides comprehensive analytics including fleet utilization reports, operational efficiency metrics, maintenance schedules, fuel consumption analysis, route optimization data, safety incident reports, and customizable dashboards with real-time KPIs.

Question 8

What hardware is required to use Touchway?

Accepted Answer

Touchway requires GPS/CAN bus tracking devices installed in vehicles and equipment. For video telemetry, we provide compatible camera systems. For access control, RFID readers are needed. Our team handles the complete hardware installation and configuration.

Question 9

Is the platform cloud-based or on-premise?

Accepted Answer

Touchway is a cloud-based platform hosted on secure, enterprise-grade infrastructure. This ensures 99.9% uptime, automatic updates, and accessibility from anywhere. For organizations with specific security requirements, we can discuss hybrid or on-premise deployment options.

Question 10

What is the data update frequency for vehicle tracking?

Accepted Answer

Our platform provides real-time tracking with data updates every 1-5 seconds depending on your configuration. CAN bus data and telemetry information is captured continuously with minimal latency (typically under 50ms).

Question 11

Is my data secure and compliant with aviation regulations?

Accepted Answer

Absolutely. Touchway implements bank-level encryption (AES-256), secure data transmission (TLS 1.3), role-based access controls, and comprehensive audit logs. We comply with GDPR, SOC 2, ISO 27001, and aviation-specific security standards.

Question 12

How long does it take to implement Touchway?

Accepted Answer

Implementation typically takes 4-8 weeks depending on fleet size and complexity. This includes hardware installation, system configuration, user training, and integration with existing systems. We provide dedicated project management throughout the process.

Question 13

What kind of training and support do you provide?

Accepted Answer

We offer comprehensive onboarding with hands-on training for administrators and end-users, detailed documentation, video tutorials, and ongoing technical support. Our support team is available 24/7 via email, phone, and chat to assist with any questions or issues.

Question 14

Can we start with a pilot program before full deployment?

Accepted Answer

Yes, we encourage pilot programs to demonstrate value. We can start with a subset of your fleet (typically 10-20 vehicles) for 30-90 days, allowing you to evaluate the platform's impact on your operations before committing to a full-scale deployment.

Question 15

How is Touchway priced?

Accepted Answer

Touchway uses a flexible pricing model based on the number of tracked assets, selected features, and support level. We offer monthly or annual subscription plans with transparent pricing and no hidden fees. Contact our sales team for a customized quote.

Question 16

Is there a free trial available?

Accepted Answer

Yes, we offer a 30-day free trial that includes full platform access, hardware installation for trial vehicles, and dedicated support. This allows you to experience the complete Touchway solution before making a commitment.

Question 17

What is included in the subscription?

Accepted Answer

All subscriptions include platform access, automatic software updates, cloud storage, basic support, mobile apps, and API access. Hardware, installation, advanced integrations, and premium support are available as add-ons depending on your selected plan.

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